Privacy Policy

Introduction

This website is the property of the certified and specialized tennis coach TOUMPAKARIS IOANNIS D. (TIN / VAT No: EL162381673 - Address: Theotokopoulou 36, Rhodes 85100 GR), who operates in the wider area of the island of Rhodes. For the sake of simplicity, this privacy policy refers to the owner of this website in the first person plural ("we", "our", etc.), while it refers to the person reading this privacy policy in the second singular or plural ("you", "yours", etc).

We have established this Data Protection Policy, which includes the Cookies Policy as a single text and an integral part of it (hereinafter the "Data Policy" or the "Policy"), in order to inform you who visit the website www.yourtenniscoach.gr (hereinafter "site", "website", "website"), or you participate in any physical sports activity that we organize (individual/group training, events etc.), or you use our social media, how we collect, manage, process and store your personal data.

The ways and means by which we collect data that you provide to us, including but not limited to this website or other electronic means, will be described in this policy for simplicity as "service transactions". For example, your use of this website, your communication with us via e-mail and social networks constitute "service transactions".

The management and protection of the personal data of the visitor/user of our services are subject to the conditions of this section as well as the relevant provisions of the Greek & European Law - Articles 7 and 9 of the General Data Protection Regulation (GDPR / (EU) No. 679/2016. The present terms are formulated taking into account both the rapid development of technology and in particular the Internet and the existing - although not fully developed - network of legal regulations regarding these issues. In this context, any possible relevant regulation will be the subject of this section. In any case, we reserve the right to change the terms of protection of personal data after informing the visitors/users and within the existing or potential legal framework. If a visitor/user does not agree with the personal data protection conditions provided for in this section, they must not use our services

What data do we collect?

When you engage in service transactions with us, you may be asked to provide some or all of the following information:
- First & last name
- Email address
- Phone number
- Any other explicitly requested information or special information that you knowingly wish to provide us that is intended to improve your user experience and the provision of services by us

In addition, while using this website, some or all of the following information may be collected:
- IP address
- Geolocation
- Browser type and version
- Operating system
- Referral link/source
- Date and time of your actions on the website
- Duration of visits, page views, site navigation and other related browsing activities

When do we collect these data?

We collect information from you for one or more of the following reasons during service transactions with us:
- While using our website
- When you submit a contact form filled within the website
- When you send booking - rescheduling - cancellation requests

How do we process your data?

We may use the information we collect from you for one or more of the following reasons:
- To process your bookings
- To serve you as best as possible for questions or difficulties you encounter when using our website
- To improve our website
- To improve your user experience
- To ask for a review of our services or products
- For security enforcement purposes

How do we protect your data?

We are committed to ensuring that the information you provide us is secure. In order to prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect, such as, but not limited to:
- Access to your data exclusively by us and our relevant partners*
- Regular malware scanning
- Let's Encrypt Secure Socket Layer (SSL) encryption
*For your service and technical website security/maintenance issues only

How long do we keep your data?

We will retain your personal data for as long as you continue to interact with us. At the same time, we keep your personal data for purposes of legal interest which consists of our legal coverage in case of any conflict regarding the transaction contract, the maintenance of your Account, our commercial policy or any other transaction between us, for the period of time during which could result in liability from the processing, in accordance with the applicable legislation. We keep your other data until you ask us to delete it, or what we keep and process within the framework of your consent, until you withdraw it, or until you object to its processing by us based on our legitimate interest.
To determine the retention time of your personal data, we take into account the nature of your data, the amount, the purpose of its processing, its security, etc.
You have the right to ask us to delete your data.
We reserve the right in some cases to anonymize your data for research or statistical purposes, at which point it is no longer associated with an identifiable person, so we reserve the right to use this information indefinitely.
In any case, your data is stored securely.

Disclosure to third parties

We do not sell, trade or otherwise transfer your personal data to third parties unless we have your express permission or are required by law. This does not include partners who host our website and other parties who help us operate our website or operate our other systems or serve our users, as long as the parties agree to keep this information confidential. However, non-personally identifiable information may be provided to other parties for marketing, advertising or other uses.

Third party links

Our website may contain links to other websites. They may or may not be contracted with us. We do not and cannot exercise any control over any external website, so clicking on any link that takes you to an external website will cause this privacy policy to no longer apply. We cannot be held responsible for the protection of your personal data and the protection of any information that you voluntarily or involuntarily provide while visiting the respective websites.

Third party services

Our website uses the services of third party providers who may set cookies or collect data about you such as (but not limited to), your IP address, browser information, operating system information or other types of information. The third party providers may identify you through additional data that you have provided them voluntarily or involuntarily by using their exclusive services (for example Google, Bing, Facebook, etc.). It is your responsibility to review the official policies of the respective services and ensure that you agree to them when using this website.

What are your rights regarding your data?

You have, at any time, within the framework of the legislation on the privacy of telecommunications and the protection of your personal data, the rights of information and objection provided for by the applicable legal framework. Analytically:
- You have the right to access your personal data
- You have the right to correct inaccurate personal data
- You have a right to erasure/right to be forgotten
- You have the right to portability of your data
- You have the right to restrict processing
- You have the right to oppose and withdraw consent to the processing of your data

Cookie Policy

The Cookies policy explains what cookies are, how we use cookies, what your choices are about cookies and where you can find further information about cookies. By using this site, you agree to the use of cookies.

What are cookies?

Cookies are small text files stored on your computer from your visit to the website. Cookies usually remember your personal and website settings, such as your preferred language or address. Later, when you visit the same web page again, your browser returns these text files to that web page. This allows the website to display information tailored to your preferences. Cookies can store a variety of information, including your personal information (such as your name or e-mail). However, this information can only be stored if you allow it – websites can't access information you haven't allowed, or access other files on your computer. The saved cookie settings are not visible. You can change your browser settings and allow or block cookie requests, or delete stored cookies after closing the browser.

How do we use cookies?

We use cookies to improve the information and services we provide on the website and to make your browsing on our website easier, for example to recognize when you have returned to our website and to avoid logging out if you have created a user account. This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies, which are stored on your computer and which allow your use of the website to be analysed. Your usage information is generated by cookies (including your IP address), which is transferred to and stored on a Google server in the USA. Google uses this information to evaluate your use of the website and to compile reports on website activities and to provide other services for the use of the website. Google will make this information available to third parties if Google has been legally asked to do so or if Google has agreed with the third parties to process the information. Google will not associate the IP address with other information at Google Inc. You can prevent the installation of these cookies by setting your browser accordingly. Please note that you may not be able to access all website functions if you do this. By using this website, you allow Google to process the collected files for the above reasons.

What type of cookies do we use?

Temporary Cookies

These cookies are deleted after you close your browser. They are used to store temporary information, such as draft forms etc.

Permanent Cookies

Permanent cookies remain on your computer even if you turn off your browser. Websites use them to store information such as your username or password, freeing you from logging in every time you visit a website. Permanent cookies will remain on your computer for days, months, even years. We use permanent cookies to better understand the habits of our users and to improve our website regarding your needs. This information is anonymous - we can not view individual user data.

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies, which are stored on your computer and which allow your use of the website to be analysed. Your usage information is generated by the cookie (including your IP address), which is transferred to and stored on a Google server in the USA. Google uses this information to evaluate your use of the website and to compile reports on website activities and to provide other services for the use of the website. Google will make this information available to third parties if Google has been legally asked to do so or if Google has agreed with the third parties to process the information. Google will not associate the IP address with other information at Google Inc. You can prevent the installation of these cookies by setting your browser accordingly. Please note that you may not be able to access all website functions if you do this. By using this website, you allow Google to process the collected files for the above reasons.

Disable cookies

By disabling cookies, you decide not to allow cookies to be stored on your computer. In our case, this means that the automatic connection function will be disabled. Thus, each time the connection will be required via the link sent via email.
Cookie settings can be managed in your browser. To find information on how to set cookies, select the browser you are using.

To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org or https://www.youronlinechoices.com. To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.